All physiotherapy assessments start with specific, well designed questions in order to achieve a diagnosis. The majority of diagnosis are made without having to touch you if your responses are accurate. If any further information is required we might ask you to perform certain movements either through Skype or through uploading pictures or video’s.
Over the last 10 years physiotherapy has developed greatly and has moved away from using machines and manual techniques. Research has shown that the best physio treatment for our clients is to educate them about their condition, advise them about factors that could be contributing to their problem, and develop a tailor made exercise program carried out under our monitoring. This means that with our guidance, you are in control of your own rehabilitation and recovery.
Naturally, if we feel you have an injury that requires “hands on” physiotherapy, we will let you know.
All our physiotherapist’s have a very strict code of conduct and if, at the initial consultation, they feel that your condition is not suitable for this service they will let you know with the reasons why, offer a full refund and advise what the most appropriate course of action might be.
Failure of an exercise program can occur for a number of reasons
• An incorrect diagnosis was made and therefore the wrong exercises were prescribed.
• The exercise program was generic and not tailor made for you.
• The exercises prescribed were not at an appropriate level of intensity / repetition for you at that stage of your recovery.
• You were not monitored and progressed appropriately during your rehabilitation.
At Personal Physio Online all our exercise programs are tailor made, and we monitor and progress your exercises appropriately so you achieve your goals. As you are able to make easy contact with us, we can make any necessary adjustments quickly to ensure the exercises are right for you. You could attach a photo or video of yourself doing the exercises, or even organise for us to check them via your webcam in real time!
We always ensure that our clients are carrying out their exercises correctly – with thorough analysis on Skype or evaluating an uploaded video clip or photos.
We can adapt our service to your needs and preferences. We can communicate with you via telephone, Skype or email.
Personal Physio Online can be accessed from most countries around the world. All our physiotherapists are members of the HCPC (Health and Care Professionals Councils) and the CSP (Charted Society of Physiotherapy). Currently we are unable to treat people who are residents in the USA, Canada or Australia due to insurance regulations. If you are contacting us from outside the UK you should check with your countries equivalent HCPC before you use our services.
Yes, at Personal Physio Online we will only treat patients who are aged 18 and over. This is because our physiotherapists specialise in treating adults.
We agree to provide physiotherapy to you in return for a fee subject to the terms and conditions set out in this document. By purchasing our physiotherapy services, you consent and agreed to these terms and conditions.
The nature of physiotherapy
As with all physiotherapy treatment, we are unable to guarantee that our treatments will result in a cure of your particular complaint or condition. We recommend treatments that we believe are most likely to be effective based upon evidence based practice and experience.
Appropriateness of Our Physiotherapy Services
We reserve the right to cancel your physiotherapy treatment at any time for any reason including limitations on insurance, your breach of any of the terms and conditions, or where we have assessed your condition and we believe that we are unable to provide an acceptable treatment online. We will endeavour to provide you with a full explanation with recommendations where possible.
Information given by you
The quality and success of Physiotherapy Services is reliant upon the information that you provide to us. In this regard, you agree to provide us with accurate and complete information and any information which could reasonably be expected to be relevant to your condition or treatment.
Information given by us
We will try to contact you within one business day of receiving your initial evaluation form and payment to arrange a time to complete your full evaluation. We agree to provide you with a written document containing your treatment programme.
Using Our Physiotherapy Services
We make every effort that you fully understand your physiotherapy program before undertaking it. You agree to ask any questions before starting the treatment programme or undertaking any advice provided by us.
If you experience pain while carrying out our treatment program you are advised to stop immediately and contact us as soon as possible.
You must not provide our treatment programme to any other person. We assume no duty of care in relation to any third party.
We will not be liable for any loss or damage (in contract negligence or otherwise) where:
In particular, we are not liable for:
To the extent that we are not able to exclude our liability to you in accordance with the applicable law, we limit our liability to the re-performance of the relevant Online Physiotherapy Services, or a full refund unless we specifically agree with you otherwise.
Nothing in these Terms and Conditions of Purchase excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Nothing in these Terms and Conditions affects your statutory rights.
Use of the Online Physiotherapy Service outside of the United Kingdom
This service is designed for use in the United Kingdom. If you choose to access or use the Online Physiotherapy Services from outside of the United Kingdom you do so at your own risk.
Please note that we are currently unable to treat residents from Australia, Canada and the USA due to insurance limitations.
We aim to collect and process information in line with the UK data protection act of 1998.
When you will be required to provide personal information
The types of personal information that we will collect, will vary according to the type of activity you take part in on our website:
We will be required to collect health information from you or generate health information about you, if we provide physiotherapy services to you in the form of a physiotherapy consultation and a customised treatment programme.
How we will use your personal information
We may use your contact information for the following purposes:
We may use or disclose your health information for the following purposes:
We may use personal information (both contact information and health information) for the following purposes:
Disclosing personal information
During the course of our business, we may disclose your personal information as follows:
Your rights in relation to personal information that you provide
Subject to the exceptions allowed by law, you have a right to view, change and remove the personal information that we store about you.
Requests for us to assist you to view, change or remove your personal information, should be made in writing through the website using the Contact page. You should provide us with any details necessary to enable us to comply with your request, including your name and the capacity in which you believe we are storing your personal information (i.e. as a customer, newsletter subscriber, patient etc). We shall also request information to verify your identity.
We have the right to request a small fee (to cover our costs if any) before we can assist you. Before we act on requests of this nature, we will tell you how much this service will cost. We will respond to your request within 10 business days.
Please note that we may not be able to destroy or remove your health information as we may be required to maintain this for legal purposes.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information, and to prevent unauthorised access, modification or disclosure of your personal information. Payment information is processed by secure servers hosted by PayPal, and not on this Website.
Other privacy information
You are responsible for the security of and access to your computer. There are particular risks when you use your computer for online shopping in a public place.
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These cookies collect anonymous information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
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