• Care is the cornerstone of our practice

Faq

All physiotherapy assessments start with specific, well designed questions in order to achieve a diagnosis. The majority of diagnosis are made without having to touch you if your responses are accurate. If any further information is required we might ask you to perform certain movements either through Skype or through uploading pictures or video’s.

Over the last 10 years physiotherapy has developed greatly and has moved away from using machines and manual techniques. Research has shown that the best physio treatment for our clients is to educate them about their condition, advise them about factors that could be contributing to their problem, and develop a tailor made exercise program carried out under our monitoring. This means that with our guidance, you are in control of your own rehabilitation and recovery.

Naturally, if we feel you have an injury that requires “hands on” physiotherapy, we will let you know.

All our physiotherapist’s have a very strict code of conduct and if, at the initial consultation, they feel that your condition is not suitable for this service they will let you know with the reasons why, offer a full refund and advise what the most appropriate course of action might be.

Failure of an exercise program can occur for a number of reasons
• An incorrect diagnosis was made and therefore the wrong exercises were prescribed.
• The exercise program was generic and not tailor made for you.
• The exercises prescribed were not at an appropriate level of intensity / repetition for you at that stage of your recovery.
• You were not monitored and progressed appropriately during your rehabilitation.

At Personal Physio Online all our exercise programs are tailor made, and we monitor and progress your exercises appropriately so you achieve your goals. As you are able to make easy contact with us, we can make any necessary adjustments quickly to ensure the exercises are right for you. You could attach a photo or video of yourself doing the exercises, or even organise for us to check them via your webcam in real time!

We always ensure that our clients are carrying out their exercises correctly – with thorough analysis on Skype or evaluating an uploaded video clip or photos.

We can adapt our service to your needs and preferences. We can communicate with you via telephone, Skype or email.

Personal Physio Online can be accessed from most countries around the world. All our physiotherapists are members of the HCPC (Health and Care Professionals Councils) and the CSP (Charted Society of Physiotherapy). Currently we are unable to treat people who are residents in the USA, Canada or Australia due to insurance regulations. If you are contacting us from outside the UK you should check with your countries equivalent HCPC before you use our services.

Yes, at Personal Physio Online we will only treat patients who are aged 18 and over. This is because our physiotherapists specialise in treating adults.

Introduction

We agree to provide physiotherapy to you in return for a fee subject to the terms and conditions set out in this document. By purchasing our physiotherapy services, you consent and agreed to these terms and conditions.

The nature of physiotherapy

As with all physiotherapy treatment, we are unable to guarantee that our treatments will result in a cure of your particular complaint or condition. We recommend treatments that we believe are most likely to be effective based upon evidence based practice and experience.

Appropriateness of Our Physiotherapy Services

We reserve the right to cancel your physiotherapy treatment at any time for any reason including limitations on insurance, your breach of any of the terms and conditions, or where we have assessed your condition and we believe that we are unable to provide an acceptable treatment online. We will endeavour to provide you with a full explanation with recommendations where possible.

Information given by you

The quality and success of Physiotherapy Services is reliant upon the information that you provide to us. In this regard, you agree to provide us with accurate and complete information and any information which could reasonably be expected to be relevant to your condition or treatment.

Information given by us

We will try to contact you within one business day of receiving your initial evaluation form and payment to arrange a time to complete your full evaluation. We agree to provide you with a written document containing your treatment programme.

Using Our Physiotherapy Services

We make every effort that you fully understand your physiotherapy program before undertaking it. You agree to ask any questions before starting the treatment programme or undertaking any advice provided by us.

If you experience pain while carrying out our treatment program you are advised to stop immediately and contact us as soon as possible.

You must not provide our treatment programme to any other person. We assume no duty of care in relation to any third party.

 

Liability

We will not be liable for any loss or damage (in contract negligence or otherwise) where:

  • there is no breach of a legal duty of care owed to you by us;
  • the loss or damage is not a reasonably foreseeable result of any such breach; or
  • any loss or damage or increased risk of loss or damage results from a breach or non-compliance by you of Our terms including but not limited to these Terms and Conditions of Purchase such as you providing inaccurate or incomplete information.

In particular, we are not liable for:

  • any loss of your emotional well-being including, but not limited to, any embarrassment caused;
  • any loss of income or anticipated profits;
  • any loss of opportunity;
  • loss of goodwill or injury to reputation;
  • losses suffered by third parties; or
  • any indirect, consequential, special or exemplary damages arising from the use of the Online Physiotherapy Service, regardless of the form of action.

To the extent that we are not able to exclude our liability to you in accordance with the applicable law, we limit our liability to the re-performance of the relevant Online Physiotherapy Services, or a full refund unless we specifically agree with you otherwise.

Nothing in these Terms and Conditions of Purchase excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Nothing in these Terms and Conditions affects your statutory rights.

Use of the Online Physiotherapy Service outside of the United Kingdom

This service is designed for use in the United Kingdom. If you choose to access or use the Online Physiotherapy Services from outside of the United Kingdom you do so at your own risk.

Please note that we are currently unable to treat residents from Australia, Canada and the USA due to insurance limitations.

 

Privacy Policy

Introduction

We aim to collect and process information in line with the UK data protection act of 1998.

Please contact us if you have any questions about this Privacy Policy.

When you will be required to provide personal information

The types of personal information that we will collect, will vary according to the type of activity you take part in on our website:

  • The share buttons on this Website e.g. share with Twitter, Facebook or Google +, also uses cookies. These cookies are usually set when you are logged into the relevant account.
  • If you submit a request to us you will need to provide your name and your email address.
  • You will need to provide contact information if you decide to make use of our paid physiotherapy services from this Website. Information that you will be asked to provide will include your name, Skype name and email address.
  • When purchasing physiotherapy services from the Website, all payments are processed on the PayPal website and we do not ask for or store any account number or card details on our website.
  • We use Skype for all video consultations. All Skype-to-Skype voice, video, file transfers and instant messages are encrypted.
  • Other Activities: We may use information for purposes not listed above in the following circumstances: (a) where specifically authorised by you; (b) where the use is related to one of the primary purposes listed above and where it could reasonably be expected; (c) where it is necessary for us to comply with the law or the lawful direction of a governmental authority or court; or (d) where it is in the interests of public health and safety as set out in the UK’s Data Protection Act 1998.

We will be required to collect health information from you or generate health information about you, if we provide physiotherapy services to you in the form of a physiotherapy consultation and a customised treatment programme.

How we will use your personal information

  1. Contact Information

We may use your contact information for the following purposes:

  • We will use your contact information to respond to any query or request that you have contacted us with.
  • If you subscribe to receive our newsletter or new blog post alerts or a feed via a social networking service, we will use your contact information to send that information to you. The information may contain direct marketing material which contains special promotions and special offers.
  • We have the right to display any comment you submit on the Website, along with your name.  We will not publish your email address.
  • If you register to use our Physiotherapy Services, we will use your contact information to deliver those services to you.
  1. Health information

We may use or disclose your health information for the following purposes:

  • We will use your health information to diagnose your condition, recommend a treatment plan and/or to provide you with further information about other treatment options.
  • We will use your health information to comply with accreditation activities, and the requirements of professional and industry bodies e.g. the Chartered Society of Physiotherapy and the UK’s Health and Care Professions Council.
  • We will use your health information to respond to complaints made by you.
  • We will use your health information to co-operate with Our liability insurers (e.g. by disclosing details to a medical expert, insurer, defence organisation or legal advisor) in the event that we become aware of a potential or actual claim against us by you.
  • We will use your health information to obtain advice and legal services in relation to the defence of potential or actual legal proceedings.
  1. Personal information

We may use personal information (both contact information and health information) for the following purposes:

  • We will use financial data to process payments, and co-ordinate refunds through paypal.
  • Online businesses occasionally suffer from the fraudulent activities of some shoppers. We have the right to use the personal information that we collect to verify your identity. The checks will usually be done only if there is a reason to suspect fraud.
  • We may use your personal information to recover debts owing to us.
  • If we are involved in a reorganisation, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.
  • We may also disclose your personal information where required or necessary under the provisions of the Data Protection Act 1998 (e.g. where disclosure is required by law or is necessary for legal proceedings).

Disclosing personal information

During the course of our business, we may disclose your personal information as follows:

  • Third party companies and individuals (including Google and Paypal) are engaged from time to time to perform specific business services for us. These services include the processing of payments, trend analysis, marketing and promotions. We may need to provide some of your details to these services providers (or require you to provide your details directly to them) in order for them to perform their functions. We will only do so where it is strictly necessary for them to perform these functions;
  • We will pass on information relating to suspected fraudulent activity to appropriate authorities including the police, banks and credit card issuers, or otherwise if required to do so by law;
  • We will not give, lend, rent or sell your personal information to third party telemarketing, market research organisation or email list building organisation that might on-sell it to other people or organisations.
  • We will not use or disclose your health information except in accordance with your directions, or as necessary to deliver our health services to you.
  • We store all our files containing your personal information in password protected documents.

Your rights in relation to personal information that you provide

Subject to the exceptions allowed by law, you have a right to view, change and remove the personal information that we store about you.

Requests for us to assist you to view, change or remove your personal information, should be made in writing through the website using the Contact page. You should provide us with any details necessary to enable us to comply with your request, including your name and the capacity in which you believe we are storing your personal information (i.e. as a customer, newsletter subscriber, patient etc). We shall also request information to verify your identity.

We have the right to request a small fee (to cover our costs if any) before we can assist you. Before we act on requests of this nature, we will tell you how much this service will cost. We will respond to your request within 10 business days.

Please note that we may not be able to destroy or remove your health information as we may be required to maintain this for legal purposes.

Information security

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information, and to prevent unauthorised access, modification or disclosure of your personal information. Payment information is processed by secure servers hosted by PayPal, and not on this Website.

Other privacy information

You are responsible for the security of and access to your computer. There are particular risks when you use your computer for online shopping in a public place.

 

Cookie Policy

 

What is a cookie?

 

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, tracking information about the visit, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Users must opt in to allow cookies to be set to comply with the EU Cookie Law. If they choose not to do so, note that some parts of the Site may not function properly.

Persistent cookies

These cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

 

Session cookies

 

These cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

 

Performance cookies

 

These cookies collect anonymous information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

You can control these cookies in your browser settings.

 

 



Expert online Physiotherapy available in- London, Birmingham, Manchester, Leeds, Bristol, Nottingham, Southampton, Brighton, Newcastle,

Liverpool, Sheffield, Cardiff, Edinburgh, Glasgow, Belfast, Dublin, Essex, Hertfordshire, Surrey